Terms of service
Terms of Service
Last updated: June 13, 2026
Welcome to Saddle & Lace
This website is operated by Saddle & Lace. Throughout this site, the terms “we,” “us,” and “our” refer to Saddle & Lace. By visiting our website, browsing our products, placing an order, or using any part of our site, you agree to be bound by these Terms of Service.
Please read these Terms carefully before using our website. If you do not agree to these Terms, you should not use this website or purchase from Saddle & Lace.
Business Information:
Store Name: Saddle & Lace
Website: saddleandlace.com
Customer Support Email: support@saddleandlace.com
Business Address:
Business Phone: (803) 298-8743
Online Store Terms:
By using this website, you confirm that you are at least the age of majority in your state or place of residence, or that you have given consent for a minor dependent to use this site.
You may not use our products or website for any unlawful purpose. You may not violate any laws in your jurisdiction, including but not limited to copyright laws, payment fraud laws, or online commerce laws.
We reserve the right to refuse service to anyone for any reason at any time, to the fullest extent permitted by law.
Products and Product Information:
Saddle & Lace is an online boutique offering clothing, dresses, jewelry, accessories, and other fashion and lifestyle items.
We do our best to display product colors, images, descriptions, sizing, materials, and pricing as accurately as possible. However, we cannot guarantee that your device screen will display colors exactly as they appear in person.
Product measurements and sizing details are provided as a guide only. Fit may vary depending on the style, fabric, brand, and body type.
Some items may be sourced, shipped, or fulfilled through third party vendors, suppliers, warehouses, or fulfillment partners. Product packaging, processing times, availability, and shipping timelines may vary by item.
Product Availability:
All products are subject to availability. We reserve the right to limit quantities, discontinue products, update product details, or remove products from our website at any time without notice.
Adding an item to your cart does not reserve the item. An item is not guaranteed until your order has been successfully placed and accepted.
Pricing and Payment:
All prices are listed in U.S. dollars unless otherwise stated.
We reserve the right to update prices, correct pricing errors, change promotions, or cancel orders affected by pricing mistakes or website errors.
Payment is due at the time your order is placed. By submitting payment information, you represent that you are authorized to use the payment method provided.
If a payment is declined, flagged, reversed, or unable to be processed, your order may be canceled.
Order Acceptance and Cancellations:
After placing an order, you may receive an order confirmation email. This confirmation does not guarantee that your order has been accepted or fulfilled.
We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to product availability, suspected fraud, payment issues, incorrect pricing, incorrect product information, shipping restrictions, or errors in customer information.
Because orders are processed as quickly as possible, we cannot guarantee that an order can be changed or canceled once it has been placed.
Shipping and Delivery:
Shipping times, processing times, and delivery estimates are provided for convenience and are not guaranteed unless expressly stated.
Once an order has shipped, delays may occur due to the shipping carrier, weather, holidays, incorrect addresses, customs, supplier delays, or other circumstances outside of our control.
Customers are responsible for providing a complete and accurate shipping address at checkout. Saddle & Lace is not responsible for orders delayed, returned, or lost due to an incorrect or incomplete address provided by the customer.
If a package is returned to sender due to an incorrect address, failed delivery attempt, or refusal of delivery, the customer may be responsible for additional shipping costs.
Returns and Refunds:
Our Return and Refund Policy explains which items are eligible for return, the return window, item condition requirements, return shipping responsibility, refund processing times, and final sale items.
By placing an order with Saddle & Lace, you agree to our Return and Refund Policy.
Please review our Return and Refund Policy before purchasing.
Final Sale and Not Returnable Items:
Certain items may be final sale or not eligible for return due to hygiene, vendor, supplier, or product category restrictions.
These may include, but are not limited to:
Beauty items
Bodysuits
Face masks
Intimates and lingerie
Jewelry
Swimwear
Gift cards
Final sale items
Items marked final sale on the product page
Open pack wholesale orders
Final sale items cannot be returned, refunded, or exchanged unless required by law or unless the item arrives damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If you receive a damaged, defective, or incorrect item, contact us at support@saddleandlace.com within 7 days of delivery. Please include your order number and clear photos of the item, packaging, and issue.
We will review the issue and help resolve it according to our Return and Refund Policy.
Exchanges:
We do not offer exchanges at this time.
If you need a different size, color, or item, please place a new order and request a return for the eligible item within the return window.
Customer Information:
You agree to provide accurate, current, and complete information when placing an order or contacting us.
You are responsible for making sure your name, email address, billing address, shipping address, and payment information are accurate.
We are not responsible for delays, failed deliveries, or order issues caused by incorrect or incomplete customer information.
Discounts and Promotions:
Discount codes, sales, and promotions are subject to change at any time.
Discounts may not be applied after an order has been placed unless we choose to make an exception.
Promotions cannot be combined unless clearly stated.
We reserve the right to cancel, modify, or refuse a promotion if we suspect misuse, fraud, or error.
Intellectual Property:
All content on this website, including text, product photos, graphics, logos, branding, icons, page designs, and website content, is owned by Saddle & Lace or used with permission.
You may not copy, reproduce, sell, distribute, modify, or use any part of this website or its content without written permission from Saddle & Lace.
User Comments, Reviews, and Submissions:
If you submit reviews, comments, photos, messages, feedback, or other content to Saddle & Lace, you give us permission to use, display, edit, reproduce, and share that content for business, marketing, website, and promotional purposes.
You agree that your submissions will not violate the rights of any third party, include unlawful or harmful content, contain false information, or include viruses or malicious code.
We reserve the right to remove any content we believe is inappropriate, offensive, misleading, unlawful, or harmful.
Third Party Links and Services:
Our website may include links, apps, payment processors, shipping services, or tools provided by third parties.
We are not responsible for third party websites, services, content, policies, errors, delays, or business practices.
Your use of third party services may be subject to their own terms and policies.
Privacy:
Your submission of personal information through our website is governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, and protect customer information.
Prohibited Uses
You may not use our website or products for:
Any unlawful purpose
Fraudulent activity
Harassment, abuse, or harm
Submitting false or misleading information
Uploading viruses or malicious code
Collecting personal information from others
Violating intellectual property rights
Interfering with the security or operation of the website
Attempting to bypass payment, checkout, or website security features
We reserve the right to terminate your access to our website or cancel orders if we believe these Terms have been violated.
Disclaimer of Warranties:
This website and all products and services are provided on an “as available” basis.
We do not guarantee that our website will be uninterrupted, secure, error free, or free of viruses or harmful components.
To the fullest extent permitted by law, Saddle & Lace makes no warranties or representations beyond those expressly stated on this website.
Limitation of Liability:
To the fullest extent permitted by law, Saddle & Lace shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of this website, purchase of products, shipping delays, product availability, or inability to use the website.
Nothing in these Terms limits rights that cannot be excluded under applicable law.
Indemnification:
You agree to indemnify and hold harmless Saddle & Lace, its owners, employees, partners, suppliers, vendors, service providers, and affiliates from any claim, demand, loss, liability, or expense arising from your violation of these Terms, misuse of the website, violation of law, or violation of the rights of a third party.
Errors, Inaccuracies, and Omissions:
Occasionally there may be information on our website that contains errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, availability, or other details.
We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.
Severability:
If any part of these Terms is found to be unlawful, void, or unenforceable, that part will still be enforceable to the fullest extent permitted by law. The remaining sections will continue to remain valid and enforceable.
Termination:
These Terms remain in effect unless terminated by either you or Saddle & Lace.
We may terminate or restrict your access to our website at any time if we believe you have violated these Terms or used the website in a way that is harmful, unlawful, or inappropriate.
Governing Law:
These Terms of Service are governed by the laws of the state of [Insert State], without regard to conflict of law principles.
Changes to These Terms
We may update or change these Terms of Service at any time. Updates will be posted on this page with a revised “Last updated” date.
Your continued use of our website after changes are posted means you accept the updated Terms.
Contact Information
Questions about these Terms of Service can be sent to:
Saddle & Lace
Email: support@saddleandlace.com
Business Address:
Business Phone: (803) 298-8743