Shipping policy
Shipping Policy
Last updated: June 13, 2026
Thank you for shopping with Saddle & Lace. Please review our shipping policy before placing your order.
Where We Ship
Saddle & Lace currently ships within the United States only.
At this time, we do not ship internationally.
Order Processing Time
Orders are typically processed within 2 to 7 business days, excluding weekends and holidays.
Processing time is the time it takes to prepare your order before it is handed to the shipping carrier.
Some items may ship from different vendors, warehouses, or fulfillment partners. Because of this, processing times may vary by item.
Estimated Delivery Time
After your order has been processed and shipped, estimated delivery is typically 5 to 10 business days.
Most U.S. orders are estimated to arrive within 7 to 17 business days from the date the order is placed.
Delivery times are estimates only and are not guaranteed.
Shipping Costs
Shipping costs are calculated and displayed at checkout before your order is placed.
Any applicable shipping, delivery, handling, or carrier fees will be shown at checkout.
Shipping charges are non refundable once an order has shipped, unless the issue was caused by a Saddle & Lace shipping error or an approved damaged, defective, or incorrect item claim.
Split Shipments
Some orders may arrive in separate packages.
If your order includes items from different vendors, warehouses, or fulfillment partners, your items may ship separately and may arrive on different days.
You will receive tracking information as it becomes available for each shipment.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information.
Please allow up to 48 hours for tracking updates to appear after the carrier receives the package.
Carrier Delays
Saddle & Lace is not responsible for delays caused by shipping carriers, weather, holidays, incorrect addresses, supplier delays, customs, natural events, or other circumstances outside of our control.
If your package appears delayed, please use the tracking number provided to check the latest carrier updates.
Incorrect Shipping Addresses
Customers are responsible for entering a complete and accurate shipping address at checkout.
Saddle & Lace is not responsible for orders that are delayed, lost, returned, or delivered to the wrong address due to an incorrect or incomplete address provided by the customer.
If you notice an address mistake after placing your order, please contact us right away at support@saddleandlace.com.
We cannot guarantee that an address can be changed once an order has been placed, processed, or shipped.
Returned to Sender Packages
If a package is returned to sender because of an incorrect address, incomplete address, failed delivery attempt, refusal of delivery, or failure to pick up the package, the customer may be responsible for additional shipping charges.
Original shipping charges are non refundable.
Lost or Stolen Packages
Saddle & Lace is not responsible for packages marked as delivered by the shipping carrier.
If your tracking shows delivered but you cannot locate your package, please check with household members, neighbors, your mail area, front desk, leasing office, or local carrier office.
If the package still cannot be located, please contact the shipping carrier directly to file a claim.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your item arrives damaged, defective, or incorrect, contact us at support@saddleandlace.com within 7 days of delivery.
Please include your order number and clear photos of the item, packaging, shipping label, and issue.
We will review the claim and help resolve the issue according to our Return and Refund Policy.
Order Changes and Cancellations
We process orders as quickly as possible.
Because of this, we cannot guarantee that an order can be changed or canceled once it has been placed.
If your order has already been processed or shipped, it will need to follow our Return and Refund Policy.
Questions
If you have questions about your order or shipping, please contact us at:
Saddle & Lace
Email: support@saddleandlace.com